Skills & Competencies for SVP of Account Management

SVP of Account Management job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for SVP of Account Management

Leads the overall account management strategy for an organization.

JOB RESPONSIBILITIES for SVP of Account Management

Establishes and oversees an organization's account management policies, objectives, and initiatives. Creates short and long-term strategies for building client relationships, generating new business, and driving revenue growth. Plans client retention strategies and account strategies that increase revenue. Builds cross-functional relationships with organizational stakeholders to understand products, customers, and industry. Ensures products and services consistently meet client needs.

SVP of Account Management SALARY RANGE

BASE 50%
$271,356
TOTAL 50%
$360,521
Job Level
M06
Job Code
EX05000292
Education/Degree
Bachelor's Degree
Reports To
Top Management

SVP of Account Management Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each SVP of Account Management skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

10 general skills or competencies (Job family competencies) for SVP of Account Management

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -4
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Fosters maintains effective business-to-customer relationships to meet and exceed customer expectations.
See 4 More Skill Behaviors
2 Job Family Competencies – Account Management
Proficiency Level -5
Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Lists the account management methodologies.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the account management team to assist with various sales activities.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Provides after-sales support to maximize customer loyalty and retention within the accounts.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees the day-to-day account management activities to work closely with other functional departments.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads process improvement initiatives to enhance the operational efficiency of strategic account management.
See 4 More Skill Behaviors
3 SVP of Account Management - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - SVP of Account Management
Proficiency Level - 4
5 Competency for - SVP of Account Management
Proficiency Level - 5

15 soft skills or competencies (core competencies) for SVP of Account Management

1 Core Competencies – Business Acumen
Proficiency Level -3
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements effective marketing strategies that achieve improved business outcomes.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Optimizes business processes based on deep insight into various business unit functions.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Evaluates industry and market trends to identify new business opportunities.
See 4 More Skill Behaviors
2 Core Competencies – Financial Acumen
Proficiency Level -3
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists obstacles and challenges in managing financial transactions of an organization.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Communicates financial information and movements effectively to senior management.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Reconciles figures during budgeting period and identifies variances that require immediate action.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees all aspects of our business's monetary transactions and economic value to promote financial stability.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Sets organizational priorities by aligning finances with strategic business goals and objectives.
See 4 More Skill Behaviors
3 SVP of Account Management - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - SVP of Account Management
Proficiency Level - 4
5 Competency for - SVP of Account Management
Proficiency Level - 5

Summary of SVP of Account Management skills and competencies

There are 0 hard skills for SVP of Account Management.
10 general skills for SVP of Account Management, Customer Satisfaction, Account Management, Business Development, etc.
15 soft skills for SVP of Account Management, Business Acumen, Financial Acumen, Goal Setting, etc.
While the list totals 25 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a SVP of Account Management, he or she needs to be skilled in Business Acumen, be skilled in Financial Acumen, and be an expert in Goal Setting.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.